We provide 24/7 customer technical support via the client control panel which can be accessed clicking on the My Account link on top of every page of our site. As soon as you request a quote or just get in touch with us, we can set you a personal client account, on request, which you can access securely 24/7 to communicate with us in a timely manner, evaluate, discuss, accept, reject quotations, check work progression, send and receive files etc. If you don't have a client account open with us, you can still expect office time support from Monday to Friday from 9am until 6pm EST via telephone, email or online support forms.
All our quotations are by project and they are final. An agreed quotation features a detailed list of the tasks to be completed and their final price which won't be revised unless new tasks are requested by the client during the work; we will send you a quotation for those new tasks and if accepted they will be incorporated onto the whole project and the final price will be updated. Rejection of eventual new tasks by us or by the client will not affect in any way the completion of previously agreed tasks for the agreed price. Our Estimated Time of Arrival policy features a 7 business days max delay allowed on our side, unless new tasks have been agreed down the path and the ETA has been updated and agreed accordingly: for each period of 7 business days of delay after the initial one, we offer a 10% discount off the agreed initial project quotation.
Our typical payment pattern features a 30% down payment on sign-up (agreed quotation), a 10% balance due on go-live (project deliverance) and the remaining 60% split in periodic payments between sign-up and go-live as the project gets taken care of depending on its complexity, ETA and price. We accept payments via our online Credit Cart processor partner CCBill or in some circustances via bank wire transfer with bank fees paid by the client.
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